Last Updated: August 2026
Luicargo (“we”, “us”, “our”) operates the website luicargo.com, providing China product sourcing, cargo consolidation, inspection and international shipping services (sea freight, air freight, rail and DDP door-to-door delivery). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit inquiry forms or contact us via WhatsApp and email. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Information you submit actively
When you fill out our quote inquiry form or contact us:
- Full name
- Email address
- Inquiry message, cargo and sourcing requirements
- Phone number (if you contact via WhatsApp)
Information collected automatically
We may collect non-identifiable technical data including IP address, browser type, device information, pages viewed and visit timestamps for website analytics and security.
We do not collect payment details, ID documents or sensitive personal data unless required to arrange formal shipping and customs services.
2. How We Use Your Information
We use collected data solely for legitimate business purposes:
- Reply to your quotation requests and answer service questions
- Provide sourcing, consolidation and logistics consultation
- Send service updates, shipment information and follow-up communications via email or WhatsApp
- Improve our website, service workflow and customer experience
- Prevent fraudulent submissions and maintain website security
- Comply with applicable legal requirements
We will never sell, rent or trade your personal data to third parties for independent marketing.
3. Data Sharing & Third Parties
We only share your information under limited circumstances:
- Trusted service providers supporting our business (email delivery, website hosting, analytics platforms, WhatsApp communication tool). All third parties must keep data confidential.
- Freight carriers, customs brokers or suppliers only when necessary to arrange your shipment, with minimum required information.
- When disclosure is required by law, court order or government regulation.
Our website may contain links to WhatsApp and other external websites. We are not responsible for the privacy practices of those third-party platforms.
4. Data Retention
We keep your inquiry and contact data only as long as necessary:
- Active customer inquiries: retained for 24 months after last communication
- Historical business records: stored longer if required for commercial or legal proof
- Analytics logs: anonymised and cleared regularly Upon your request, we will delete your personal contact records from our active systems.
5. Your Data Rights (GDPR / Global Visitors)
If you are located in the European Economic Area or other regions with data protection laws, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request permanent deletion of your records
- Object to further marketing communications
- Request data portability
To exercise these rights, send an email to info@luicargo.com with your contact details. We will respond within reasonable time.
6. Cookies
Our website may use essential cookies to keep basic website functions working. We may also use analytics cookies to understand visitor behaviour. You can adjust cookie settings via your web browser.
7. Data Security
We adopt standard technical measures including encrypted website connection (HTTPS) to protect your information from unauthorised access. However, no internet transmission method can guarantee absolute security.
8. Updates to This Policy
We reserve the right to revise this Privacy Policy occasionally. Changes take effect once published on this page. Continued use of luicargo.com after updates means you accept the revised terms.
9. Contact Us
For all privacy-related questions, please email:
info@luicargo.com